Get to know your local partner
Eastern Controls, Inc. (ECI) was founded early in 1969 by three gentlemen, Cliff McLaughlin, Sr., John Bravacos and Richard “Dick” Bright. They teamed up after working extensively with well-known valve and instrumentation manufacturers in the Northeast region of the United States. Operations quickly moved to the Philadelphia region, where operations continue to thrive and grow in Edgemont, PA!
Eastern Controls’ reputation was built on strong relationships and exceptional customer service and remains committed to delivering top-tier sales and service solutions for various industries and customers’ process needs.
What is the unique value you bring to your customers through your products and services?
The service and support our staff provide has always been what makes Eastern Controls stand out to our customers. We want to be their trusted advisor and provide our expertise to regardless of the situation or solution. We know that every application is different, and we strive to take the guesswork out of it for our customers.
Eastern Controls continues to invest in the tools it takes to keep our customer’s operations running smoothly. We have always taken pride in doing what is best for our customers. Over the last 50+ years, Eastern Controls, and our partners, have remained dedicated to staying up to date with the needs of the industries we serve and understanding how/why they may be changing.
Can you describe the steps you take to build and maintain your relationship with customers?
Eastern Controls is committed to developing strong working relationships with our customers so we can understand their needs and preferences through one-on-one interactions, site visits, lunch and learns and more. As we continually collect information and knowledge about customer’s processes and business needs, our customer-centric strategy continues to grow.
We strive to keep open communication with our customers so they are aware of changing industry influences, new products/services and anything else that may affect them. This builds on our customer-first mentality and as we gather feedback through further interactions, we can gauge our success and continuously improve and respond to their evolving needs.
ECI offers a wide range of product offerings including:
Eastern Controls has built a strong portfolio of solutions by partnering with top manufacturers of instrumentation, valves, actuators, gas detection, heat trace and everything in between. Our services are unique in that we can service nearly any valve, actuator, or instrument on the market because our technicians are factory-trained and certified.
ECI’s service capabilities include:
- Diagnostic, repair and calibration services
- On-site instrument calibration
- Laboratory flow meter calibration (NIST traceable)
- Start-up and commissioning
- Advanced valve diagnostics
- Valve and actuator maintenance and rebuilds
- Preventative maintenance
- Replacement parts
- Engineering services
- Analytical services
- Extensive inventory as a Masoneilan ValvFAST channel partner
What is something you are continually improving on to maintain customer satisfaction?
Delivering a positive customer experience is always at the heart of what we do. The best way for us to ensure we continue to do this is by building and maintaining strong relationships with our customers.
We strive to truly listen to their business challenges, their triumphs, and successes and any other roadblocks in between. This allows us to form these meaningful relationships that go beyond selling a valve or an instrument.
What do you enjoy most about being a partner with Endress+Hauser?
“The question almost answers itself with the use of the word partner. It’s less like the typical manufacturer/representative relationship and more like a true partnership. Two companies working together to showcase their strengths and achieve a common goal.”Mike Walski, Applications Specialist Group Lead