Flow Product Marketing Manager: Mason Flannery
When and why did you begin working at Endress+Hauser?
I started at Endress+Hauser in 2016, in the Rotational Engineering Development Program in Greenwood, Indiana. The reason I chose Endress+Hauser was because I wanted to work for a company in the technology space that is innovating products. Endress+Hauser invests in their employees and values them. In the Rotational Engineer Development Program, your job in your first year is to train and learn, which means the company is investing in you and giving you the opportunity to explore different departments. This helps you position yourself in the best career fit for you. It is an investment in not only your success, but also the company’s success as well.
What attracted you to the flow product field?
Two big things, primarily. The first is that our flow instrumentation portfolio is important for the bottom line of the business. I like the challenge of that and with that, there is also a lot of pressure and opportunity for success. Secondly, the technology is very rational and makes sense to me. By looking at application conditions and making the best fit using the technology, it is likely going to work in any strategic application.
What is your favorite flow product?
My favorite flow product is the Prosonic Flow G Ultrasonic Flowmeter. When we launched it, I saw a lot of opportunities in the product for our customers. There are technologies that try to solve and fit many things, but this is something that meets a certain need and is priced at the right point. We did well at displacing competitor technology that we don’t have and replaced it with this meter. We took a very technical application principle and put it in a user-friendly device.
Where do you see yourself in five years?
I am coming up on six years with Endress+Hauser. I had no idea when I started six years ago that I would be where I am right now in this time frame. In the next five years, I’d like to be working to solve customers’ problems, finding solutions, and thinking outside the box; which is currently my favorite part of my job right now. Any opportunity that allows me to interact directly with customers is something I want to make sure I am still doing.
Read more about Mason here!
Flow Product Marketing Manager: Adam Booth
When and why did you begin working at Endress+Hauser?
I began working at Endress+Hauser the summer of 2013 after my freshman year of college as an intern at the company’s Level+Pressure manufacturing facility in Greenwood, IN. I grew up knowing about Endress+Hauser because my family’s company is one of Endress+Hauser’s sales and service partners for the Midwest region. Our family dinner table conversations would revolve around valving, piping and of course – process instrumentation. I always knew I wanted to be involved in the industry, and the internship program at Endress+Hauser seemed like a great way to start.
Why do you think so many customers trust Endress+Hauser with flow technology?
In my opinion, the innovation of Endress+Hauser’s flow products along with the dedication to customer experience is what helps us maintain our customers’ loyalty and trust. Our recent flow innovations over the past few years have been targeted at making our customers’ lives easier. Whether it’s a display on a transmitter which resembles the display on a smartphone or reducing the installation footprint for electromagnetic and clamp-on ultrasonic flowmeters. The last piece is the reliability and quality of our devices. When a customer installs an Endress+Hauser flowmeter, they can have peace of mind that the instrument will provide reliable measurement with a maintenance-free installation.
What is your favorite thing about being a Flow Product Marketing Manager?
My favorite thing about my current role is the flexibility it offers; no day is ever the same. I might be down in a pit reviewing a future installation or putting on a flow training for new employees. The other thing I really enjoy is the connections and relationships I’ve been able to establish, not only here in the US but also globally with my counterparts.
What is the most impactful customer experience you have had?
One of the most impactful customer experiences I’ve had has been with a distillery in Kentucky. They were already users of our Coriolis flowmeters for proof measurement but were running into issues when switching between their different products. We were getting ready to release an updated package for proof measurement which essentially removed any potential rounding errors or uncertainty. I was able to get my hands on a pre-production version of the package and go onsite to update their existing flowmeters. After updating the first flowmeter, the customer pulled a sample to compare our proof measurement to their reference, and it was within hundredths of a proof. After pulling samples for a couple of weeks, they along with the rest of the industry have standardized on our flowmeters for this measurement – a true gamechanger.