Get to know your local partner
Instrumentation and Controls (IAC) was established in 1999 in Tempe Arizona, by the father son duo Ritch and Larry Shank and to this day is 100% local and family owned. The company started out with three employees and has now expanded to 20 associates. With the dramatic growth, IAC acquired a new residence in Chandler, Arizona. IAC specializes in providing industrial instrumentation products but is not limited to just gadgets and gizmos. IAC has created a history of trusted, quality advice. That legacy continues through three generations of experts who are dedicated to seeing you receive the care you deserve.
What is the unique value you bring to your customers through your products and services?
Because we represent so many manufacturers and vendors it provides our customers the opportunity to explore. Maybe they tried a certain type of valve, and it wasn’t the right fit, no worries, we have many others. The best part of representing preeminent brands is each organization provides quality and comparable offerings.
Can you describe the steps Instrumentation and Controls takes to build and maintain its relationships with customers?
The moment a customer shows interest in a product or a service we make it a priority to find out every detail related to their needs. This is a critical part for our sales department because context is key. After we have identified their need, we provide a solution that is cost effective, sound and most importantly progressive. From the creation of the quote to the deliverance of the item, we ensure our customers have timely and clear communication from our sales technicians. Whether it’s through email, phone or just visiting in person. Our customers have our support.
Instrumentation and Controls product portfolio and services:
IAC represents manufacturers of instrumentation, process controls, safety systems and engineered systems including:
- Mechanical valves and actuators, process and filtration, communications, instrumentation, measurement and control
Service for all brands of instruments:
- NIST/ISO 17025 traceable calibration
- Start up and commissioning
- Site audits for process automation enhancements
- Service contracts and 24-hour emergency service available
- Valve automation (all assemblies are functionally tested before shipment)
- Ability to assemble valve systems from ½- 48”
- Valve refurbishment
- Turnkey reagent-less free Chlorine measurement systems
- Assembly drawings, actuator sizing proofs, and date sheets available upon request
- CAD Drawings
- SWAS analytical panel for water /steam monitoring
- Water Lube Panel
What is something you are continually improving on to maintain customer satisfaction?
Listening to the true needs of our customers. Understanding where and what the pain points are; but also, what performance indicators are important to the individual and their company. Helping our customers increase safety, reduce downtime and improve efficiency drives our problem-solving mentality.
What do you enjoy most about being a partner with Endress+Hauser?
Alignment. Endress+Hauser works daily on the “street” level to understand rep and customer needs. This effort and philosophy builds trust and strengthens relationships.
“The industries we serve provide us with resources our friends and families need. Where we work is the same environment we play in and raise our children. Performance to IAC means taking care of our community.“
Ryan Christie, Instrumentation and Controls Sales Manager
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