Get to know your local partner
Carotek is a full-service Process Equipment Distributor & Fabricator offering the power of solutions since 1965. We now have more than 150 employees serving our customers.
Carotek provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents more than 85 manufacturers as their process equipment distributor, representative and service center for instrumentation, IIoT, valves, pumps, blowers, steam, hydronics and municipal products. We serve many industries including: Chemical, Water/Wastewater, Food & Beverage, Life Sciences, Pulp & Paper and more.
We also design and fabricate process systems – from instrumentation assemblies, pump skids, seal pots and valve automation units to complex process skids, as well as electrical control automation panels.
What is the unique value you bring to your customers through your products and services?
At Carotek, we provide our customers with
- Highly trained sales support (inside and outside)
- Local inventory
- Process training (both classroom and in our PTU® (Process Training Unit)
- Value-added solutions (process skids and control panels)
– Dave Webster, Vice President of Sales
Can you describe the steps you take in order to build and maintain your relationship with customers?
Carotek has always focused on delivering “The Power of Solutions”. This means that we focus heavily on the customer experience and always look for new ways to help solve problems. We don’t just sell products – we sell solutions. Our full-service approach includes:
- Product selection assistance
- Product customizations and development with our key suppliers
- Dedicated customer inventory
- Service and repair
- Site audits and improvement recommendations
- Setup and calibration
– Stephen Bell, President
We offer a wide range of premier process equipment brands with product offerings such as:
- Steam & Hydronics
- Seal Pots
- Control Panels
- Process Skids
What is something you are continually improving on to maintain customer satisfaction?
We continually focus on improving the “ease of doing business” with Carotek. This means quick and accurate responses to quote requests and questions, as well as continued service after products are installed.
What do you enjoy most about being a partner with Endress+Hauser?
We enjoy the collaboration on new market strategies, discussing best practices with the representative network and supporting various other members of our business network including Area Vice Presidents, Regional Managers, Product Drivers, Industry Specialists and more.
What is something that you would like your customers to know about Carotek?
“Our southern roots and location mean you get southern hospitality along with everything else!”Stephen Bell, President